Hi there!
Welcome to the client portal. If you can't find what you need here, please drop me an email at holley@treebranchmedia.com.
November 2022
Greetings!
Thank you for being a part of the Treebranch Media family. Whether you’ve just started with us, or you’ve been here since the beginning, we appreciate your business!
We have always tried our best to keep rates and prices low throughout the years, but in that time our industry has evolved and we are providing more services than ever before. Thankfully, this adds value to you, but our rates have not kept up with the industry, and as a result, we are not matching the current market. So, after carefully reviewing finances, market conditions and prices holistically, we have made the difficult decision to increase our rates for all services we provide.
As of January 1, 2023, the standard hourly rate will be $85/hr.
This price increase will help us to introduce new features and products and serve you better. Since this is primarily a market correction increase, this is not the type of increase to be expected annually going further.
As a reminder for those of you who may be unfamiliar with all of the different services we offer please see the list below:
- Website Design & Service
Design, Updates & Maintenance, Web Hosting - Print & Graphic Design
Logos, Flyers, Newsletters, Billboards, Book Covers & Layout, etc. - Email Marketing
- Video Editing & Voiceovers
We thank you for your understanding and support.
We are looking forward to working with you in the new year.
Thank you,
Holley Barnes
Web hosting is available on TreeBranch Media's WPX.net hosting account. It includes free SSL, unlimited storage, and FTP access. If you site is already designed, it will be migrated at no charge. Cancel within 30-days for a full refund. Migration of your site away from this hosting will be charged at the standard TBM hourly rate.
If you would like to purchase hosting elsewhere for your website, contact me to discuss your options.
Domain registration can be done with any number of companies. I suggest the following as they offer free domain privacy so your name and address are hidden from searches:
If you previously signed up for hosting or domains on TreeBranch Media's GoDaddy portal, login in here. (Pre-2022)
TreeBranch Media Terms & Conditions
These are the standard terms and conditions for all projects and apply to all contracts and all work undertaken by TreeBranch Media for its clients. You may request a paper copy of these "Terms & Conditions" by contacting TreeBranch Media and a paper copy will be mailed to you.
Payment Terms
Invoices will be delivered in .PDF format to the registered email address. All payments are due 30 days after invoice date (Net 30). A service charge of 3% per month will be added to all unpaid invoices that are 30 days past due. If collection action is necessary, expenses and reasonable attorney’s fees will be added to the amount due.
Release of Liability
TreeBranch Media shall not be liable for any loss of profits, business, goodwill, data, interruption of business nor for incidental or consequential damages related to this agreement. You agree to indemnify and hold harmless TreeBranch Media, its successors and affiliates, from any losses, claims, damages, or liabilities relating to TreeBranch Media’s services under this agreement attributable to false or incomplete representations made by you, except to the extent such losses, claim, damages or liabilities are determined to have resulted from the intentional or deliberate misconduct of TreeBranch Media personnel.
Should our relationship terminate before our engagement is complete, you will be billed for services expended by us calculated on an hour basis at the time and materials rate shown herein for support up to the date of termination. If for any reason we are unable to complete services, we will discuss such reasons with you.
Dispute Resolution
Any disputes between us that arise under this agreement, or for a breach of this agreement, or that arise out of any other services performed by us for you, must be submitted to non-binding mediation before either of us can start a lawsuit against the other. To conduct mediation, each of us shall designate a representative with authority to fully resolve any and all disputes, and those representatives shall meet and attempt to negotiate a resolution of the dispute. If that effort fails, then a competent and impartial third party acceptable to each side shall be appointed to hold and conduct a non-binding mediation proceeding. You and we will equally share in the expenses of the mediator and each of us will pay for our own attorneys’ fees, if any. No lawsuit or legal process shall be commenced until at least 60 days after the mediator’s first meeting with the parties.
The nature of our agreement makes it inherently difficult, with the passage of time, to present evidence in a lawsuit that fully and fairly establishes the facts underlying any dispute that may arise between us. We both agree that notwithstanding any statute of limitation that might otherwise apply to a claim or dispute, including one arising out of this agreement or the services performed under this agreement, or for breach of contract, fraud or misrepresentation, mediation must be commenced within 30 days after last invoice date. This 30 day period applies at invoice date even if we continue to perform services in later periods and even if you or we have not become aware of the existence of a claim or the basis for a possible claim.
Confidentiality
TreeBranch Media will not divulge or sell any contact information of your employees or users of your website. TreeBranch Media will not divulge or sell any information regarding your administrative credentials to any third parties without your expressed written consent.
Hosting/Domains
Website design and development services do not include site hosting or domain name registration. However, that information will need to be provided to TreeBranch Media at the start of the engagement. TreeBranch Media offers hosting in TreeBranch Media's WPX.net account. You will be provided FTP access to files. If you have an existing site, migration to TBM's WPX hosting is performed at no cost. Refunds are available within 30 days of the date of the transaction. You may cancel hosting at any time, but a refund will only be issued if you request a refund via email or phone within the refund time frame. Migration of your site away from this hosting to another hosting will be charged at the current hourly rate. This cost for hosting is billed annually and is separate from design services and are not dependent on one another.
Conclusion
Agreement to these terms authorizes the engagement and utilization of TreeBranch Media ("TreeBranch Media") resources, intellectual property, and time for the delivery of web development services described herein. TreeBranch Media specifically disclaims all warranties, express or implied, including merchantability and fitness for purpose.
Working with TreeBranch Media
Invoices are email on a monthly basis. Whatever time has been tracked on your project will be billed at the end of the month. Sometimes this means a project will be billed in multiple installments if a project spans the end of the month.
For hourly work, the invoice will reflect the actual time spent. I do my best to give accurate estimates, but the actual time spent on the project is what is billed monthly. Website design package prices are a set price and are billed in three installments.
Invoices are sent via email to the email entered into the client registration form.
TBM's EIN number and address can be found on the bottom of your invoice.
Invoice payments
There are three ways to pay your design services invoice:
- Check payable to TreeBranch Media
- Paypal
Only use PayPal if you have your bank account set up as a payment method in your PayPal account or want to use your PayPal balance. Please change the type to “SEND TO SOMEONE YOU TRUST” to avoid a processing fee. - Venmo on mobile - @Holley-Barnes-1
Be sure to put the invoice number in the comments.
Hosting on TreeBranch Media's WPX.net hosting plan is separate from any design services and is paid via credit card or ACH bank withdrawls.
Remote Access
Remote Access Help
How it works:
- Install TeamViewer on the machine which you want to allow access
- Launch TeamViewer
- I will need the ID and Password displayed on the left side of the computer's TeamViewer window.
Need help installing? Click here for a walkthrough.
Only someone with the ID and Password displayed on the TeamViewer dashboard screen will be able to connect to your computer and ONLY when the TeamViewer software is running. The password is reset every time you launch the program.